Sr. Director, Commercial Operations

Department: Commercial Operations
Reports To: Chief Commercial Officer

Reporting Relationship

The Sr. Director, Commercial Operations will report directly to the Chief Commercial Officer.

Job Description

The Sr. Director, Commercial Operations works cross-functionally to identify and implement best practices, methodologies and processes to achieve commercial and operational excellence. This role will be responsible for the operational build, development and maintenance of commercial systems, forecasting, policies and governance documents to support both the launch and commercialization of Zevra’s products This will include automation of weekly performance reports and insights. The role will also be responsible for sales force incentive compensation, working closely with sales leadership. Additionally, in partnership with IT, they will identify, develop and deploy enterprise functions and platform technology solutions to maximize operational effectiveness, patient level and performance data, and working closely with third party vendors such as CRM providers and data aggregators.

Job Responsibilities

Forecasting:

Work closely with Commercial and Finance to build, analyze and communicate Commercial program budgets to ensure accurate forecasting reporting.
Responsible for developing and reporting daily/weekly product revenue process with Finance.
Collaborate with Finance to develop and support the monthly/quarterly revenue forecasting process.

Business Intelligence and Analytics:

Collaborate with Commercial stakeholders to design, deliver and maintain technology solutions that align to Commercial’s business strategic direction.
Work with cross-functional team members to identify and prioritize actionable, high-impact insights across a variety of core business areas including Sales, Medical Affairs, Marketing, Finance, Market Access, Patient Services and IT.
Research, design, implement, and validate cutting-edge dashboards to analyze diverse sources of data to achieve targeted outcomes.
Institute processes for data and reporting governance of ad-hoc field-based inquiries from the Executive Leadership Team and other Commercial functions.

Field Operations:

Design, develop, implement and lead the company’s customer management system (CRM) with input from Commercial, IT, Quality and Finance.
Strategic and tactical planning for field teams including management of vehicle allowance, incentive compensation design and administration, data management, reporting, and CRM management.
Lead data inquiry and data stewardship efforts in support of field-based teams.

Trade Relations:

Collaborate with Manufacturing, Supply Chain, Quality, and Program Management to ensure integration of manufacturing to distribution.
Coordinate with Market Access to achieve Commercial objectives related to Gross-to-Net calculations, Inventory Management, Chargebacks, and Product Returns.

Additional:

Collaborate with IT to develop Zevra’s enterprise data strategy.
Any and all other responsibilities as requested by the CCO.

Job Requirements:

A minimum of 10 years of pharmaceutical/biotech industry experience.
Bachelor’s degree or equivalent experience in Commercial Operations, Business Intelligence, Data Management or Analytics.
Good verbal and written communication with solid organizational, time management, and project management skills.
Experience in rare disease products desirable.
Finally, the candidate will need to embrace our ethos and principles.

Success Factors:

Strong personal leadership skills to drive performance and support corporate objectives.
Ability to work collaboratively and effectively with others.
Ability to work under pressure and meet deadlines.
Strong analytical and communication skills.
Well organized and detail oriented.
Creativity and resilience in problem solving.
Relentless hands-on drive to implement and accomplish performance goals.
Effective management of vendor partners to ensure project scope is achieved within defined budget.
Ability to independently research, design, and implement platform technology solutions.

Apply at linkedin.com

Zevra Therapeutics is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.